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Deduction Specialist

Deduction Specialist

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Customer Service/Support
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More information about this job


Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.  Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications.  We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence.  Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers.  In July, 2014 we became a public company traded on the NYSE®.  To enable our continued growth, we are looking to add top talent to our dynamic organization.


The Deduction Specialist provides a solution based service to our valued customers.  A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency.  This position requires a highly motivated team player willing to go above and beyond.


The responsibilities of this position include, but are not limited to:


  • Enter and process all deductions.
  • Work with plants and yards in territory to assure credits are being issued in a timely manner.
  • Send out the company charge back letters.
  • Run an aged territory report monthly to assure short paid items have not been missed
  • Follow up and follow through with all credits and charge back letters.
  • Assist AR in account cleansing.
  • Close paid deductions.
  • Assist CSRs in territory when needed for credits.
  • Audit accounts reviewing sales tax forms.
  • Report any CSR training opportunities.
  • Issue credits as needed for customers, sales, plant and CSR’s
  • Report any potential wrong doings by any individuals by any individuals working for or doing business with ADS to the Manager
  • Review and approve all credits in territory for accuracy
  • Back up other Deduction Specialists.
  • Ability to work as part of a team
  • Answer phone inquiries for territory.

Company Responsibilities:

  • Maintain confidentiality of all trade secrets and other company/customer information.
  • Follow all company procedures and policies.
  • Create solutions.
  • Adhere to ADS guiding principles of honesty, professionalism, and core values.


Job Skills:


This position should possess the following skills/knowledge:


  • Verbal communication
  • Written communication / EMAIL
  • PC/Computer  
  • Typing/10-key
  • Math
  • Data Entry


 Educational Requirements:


  • High School Diploma



 Preferred Experience:


  • Customer Service 2+ years
  • Windows XP and Microsoft Office
  • Oracle



 Physical Requirements:


  • Ability to sit for long periods
  • Ability to wear a headset for long periods

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.