• Customer Service Supervisor

    Job Locations US-TN-Franklin
    Posted Date 6 months ago(2/26/2018 1:09 PM)
    Job ID
    2018-4119
    Category
    Customer Service/Support
  • Overview

    Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.  Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications.  We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence.  Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers.  In July, 2014 we became a public company traded on the NYSE®.  To enable our continued growth, we are looking to add top talent to our dynamic organization.

    Responsibilities

    The Customer Service Supervisor provides leadership and direction to their team to ensure the goals and standards of the company are being met.  This position is recognized as a leader, sets the example, facilitates growth in their team, and empowers their team to exceed expectations.

     

     

    The responsibilities of this position include, but are not limited to:

    • Supervise and prioritize daily needs of the team.
    • Work directly with co-workers to resolve issues.
    • Manage quality assurance program through CMS, DMS, and order entry metrics.
    • Assist with training.
    • Ensures CSR’s have completed critical tasks
    • Cultivate an environment of trust, teamwork and respect

     

    • Assist with performance evaluations

     

     

    • Communicate individual CSR training needs to Manager
    • Implement programs to motivate employees and stimulate a high sense of business values.
    • Communicate to the manager needs of the team or any potential issues.
    • Complete employee records, reports, and documentation as required.
    • Assist with interviews.
    • Maintain confidentiality of all trade secrets and other company/customer information.
    • Perform special projects and other duties assigned by Manager.
    • Follow all company procedures and policy.
    • Create solutions.
    • Adhere to ADS guiding principles of honesty, professionalism, and core values.

     

    Job Skills:

    This position should possess the following skills/knowledge:

    • Verbal communication
    • Leadership
    • Written communication
    • Manage people
    • Typing/PC
    • Microsoft

     

    Educational Requirements:

     

    • Bachelor’s Degree a plus

     

     

     Preferred Experience:

     

    • Customer Service 2+ years
    • Management

    EEO Statement

    Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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