• Yard Customer Service Specialist

    Job Locations US-GA-Norcross
    Posted Date 4 days ago(7/13/2018 11:05 AM)
    Job ID
    Customer Service/Support
  • Overview

    Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.  Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications.  We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence.  Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers.  In July, 2014 we became a public company traded on the NYSE®.  To enable our continued growth, we are looking to add top talent to our dynamic organization.




    The Yard Customer Service Specialist is responsible for greeting and managing all walk-in sales and customer pick-ups. Daily responsibilities include, but are not limited to: providing exceptional and friendly customer service, order management and confirmation, generating Bills-of-Lading, order entry/maintenance with the help of Customer Service Representatives (CSR’s) and managing inbound/outbound freight administration. This position requires proven computer proficiency and knowledge of shipping and receiving practices. This position requires the flexibility to work 40+ hours per week and weekends as required. The Customer Service Specialist reports directly to the Yard Manager.



    Primary Job Responsibilities:


    The responsibilities of this position include, but are not limited to:


    • Practice proper PPE compliance and maintain a safe working record and environment
    • Customer order maintenance, including CPU backorders
    • Immediately communicate unsafe conditions, acts or injuries to Inventory Service Coordinator
    • Monitor UPS and LTL orders and shipments
    • Practice proper forklift and yard vehicle operation and preventive maintenance
    • Management of CPU’s and RMA’s
    • Maintain yard housekeeping and organization
    • Confirmation of customer pick-up and CC orders
    • Maintain and build job skills through company training programs
    • Management and administration of all related shipping and inventory documents
    • Generate Bills of Lading for customer orders
    • Assist Yard Loaders as required
    • Build service relationships with all walk-in customers
    • Understand and practice ADS CORE VALUES


    Job Skills:


    This position should possess the following skills/knowledge:


    • Leadership, professionalism, organizational and communication skills
    • Knowledge of all ADS products.
    • Excellent customer service skills and phone etiquette
    • Knowledge of local shipping regulations.
    • Knowledge of inventory and supply chain management principles and techniques
    • Familiarity with AG & resale products.
    • Basic Inventory Management.
    • Ability to solve customer problems
    • Operating system procedures and reports
    • Basic mathematical skills.


    Educational Requirements:


    • High School Diploma or equivalent



    Preferred Experience:


    • 1-2 years experience as Yard Loader or Production Hauler
    • Previous customer service and/or warehouse experience




    Physical Requirements:


    • Ability to repeatedly lift 75 pounds to a height of 6 feet
    • Ability to use hands, arms and legs to physically handle and transport finished goods
    • Position requires full range of body motion including twisting, bending, reaching, squatting and ability to mount/dismount industrial equipment and vehicles
    • Ability to perform physical labor for extended periods of time in temperature extremes


    EEO Statement

    Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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