Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization.
The Customer Service Senior Manager will be responsible for leading, coaching and developing a team of employees within the customer service department in all aspects of daily business including accepting and processing customer orders in a timely and accurate manner, determining and meeting customer requirements and expectations, assisting in the sales and delivery process, and meeting service level expectations. This position is recognized as a leader, sets the example, facilitates growth in their team, empowers their team to give the customer benchmark service and provides hands-on support when necessary. Overall, a Customer Service Senior Manager ensures the customer service center runs smoothly.
Primary Job Responsibilities:
The responsibilities of this position include, but are not limited to:
Educational Requirements and Preferred Experience:
The successful candidate must bring a high value of ethical, intellectual, professional and personal values that complement the team:
· A collaborative leader who is confident and assertive in style, but respectful of others; Team-oriented with the ability to build deep relationships and earn the respect of others
· A critical thinker with a continuous improvement approach to completing work
· Ability to foster strong team morale and brings fun to the workplace; shares wins and successes; fosters open dialogue
· Someone who models our ADS Leadership Attributes: Sets our Agenda, Raises the Bar, Inspires Others, Finds a Way, Enables our ADS Core Values, and Delivers Results
Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.