• Senior Network Engineer - Voice

    Job Locations US-OH-Hilliard
    Posted Date 2 months ago(10/24/2018 11:13 AM)
    Job ID
    2018-4976
    Category
    Information Technology
    City Name(s)
    Columbus OH, Hilliard, OH
  • Overview

    Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of

    high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.  Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications.  We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence.  Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers.  In July, 2014 we became a public company traded on the NYSE®.  To enable our continued growth, we are looking to add top talent to our dynamic organization.

    Responsibilities

    Responsible for providing senior-level engineering and technical support for the company’s voice communications systems and infrastructure. The role will own and support all research, project design, and initial implementation of voice communications technologies as well as ongoing configuration and environment standards. This includes, but is not limited to Cisco Unified Communications, voicemail, IVR/ACD or PBX systems. Also includes product evaluation/selection. This role also provides subject matter expertise support during incidents as tier III/IV escalation. As a senior member of the team, the role will be responsible for communicating with IT management as well as our business partners. The Senior Network Engineer will be expected to mentor other team members.

     

    Primary Job Responsibilities:

    • Provide design, deployment, and support for solutions that can be new, integrated with legacy systems, or upgrades of current systems with minor supervision.
    • Ensure proper configuration and customization to support the Enterprise environment for all ADS locations.
    • Proactively manage standards, topology documentation, configuration files, performance baselines, and capacity planning roadmaps for the telephony infrastructure.
    • Troubleshoot telephony related problem areas and issues as needed to resolve operational issues and restore/optimize services.
    • Perform installation, configuration, and operation of any new or existing telephony infrastructure device(s) and supporting software across the enterprise. This includes Cisco CallManager, Unity Connection, UCCX Contact Center, Emergency Responder, Informacast, and other integrated telephony applications.
    • Work with end users on the setup and configuration of auto-attendants, call center scripts, and call handling routines.
    • Project management skills / ability to handle multiple projects with competing priorities.
    • Other responsibilities as needed

     

    Job Skills:

    • 3+ years’ experience in a multi-site, Cisco telephony environment, consisting of at least
    • 500+ handsets.
    • Experience with SIP and PRI/POTS local trunking; SRST
    • Ability to architect repeatable, reliable, and scalable telephony architectures with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery.
    • High level knowledge of Cisco telephony infrastructure including Voice Gateways, Video MCUs, IP end points, and applications that include AQM, WebEx, and Jabber.
    • Ability to deliver complex technical projects within a tight schedule. Must be able to prioritize and organize workload with limited supervision. Must be able to work effectively on multiple projects at the same time.

     

    Educational Requirements:

    Bachelor’s degree in MIS, IT, or computer information systems or equivalent work experience in a related field

     

    Preferred Experience:

    • Multiple successful implementations of (including the ability to setup, configure, upgrade, manage, and Troubleshoot) Cisco CallManager, Unity Connection, UCCX, in an environment with Cisco infrastructure.
    • CCNA – Voice (CCNP or CCIE – Voice preferred)

    #CB

    EEO Statement

    Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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