Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization.
The IT Service Delivery Manager – Customer Experience position supports the design and implementation of mission-critical IT service processes across the enterprise. Key responsibilities include acting as an IT Service Management (ITSM) subject matter expert, leading continual service management initiatives, and managing day-to-day process execution and compliance. The IT Service Delivery Manager is also responsible for providing IT leadership with cross-process KPIs and with data-backed recommendations for continuous improvement. The IT Services Delivery Manager is also responsible for the oversight and management of the IT Service Desk.
Primary Job Responsibilities:
Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.